@inProceedings{Luo2012,
author = "X. Luo
 and P. V. Shevchenko
 and B. Sayer
 and W. Blackhall
 and C. Coelho",
title = "A structured model for estimation of automotive paint labour times",
series = "ANZIAM J.",
volume = "53",
pages = "C422--C436",
year = 2012,
booktitle = "Proceedings of the 10th Biennial Engineering Mathematics and Applications Conference, EMAC-2011",
editor = "Mark Nelson  and Mary Coupland  and Harvinder Sidhu  and Tara Hamilton  and A. J. Roberts",
month = jul,
note = "\url {http://journal.austms.org.au/ojs/index.php/ANZIAMJ/article/view/5335} [July 17, 2012]",
keywords = "paint labour time; general linear least squares method; smash repairs industry; insurance",
subjclass = "62P30",
}